Skills & Training

The Skills and Training Village will include short informative sessions as well as one to one mentoring sessions with Failte Ireland consultants and previews of the New Irish Hospitality Institute Formal Accredited CPD programme and Trainer collaborations.

Fáilte Ireland will also provide Business Mentoring Sessions where clients can book a 20 minute one-to-one session with an industry professional including chefs and service experts including:

  • JJ Healy and Martin Potts for Kitchen Management and Profitability Advice
  • Edward Meade, Front of House Service Advice

Call early to the Training & Skills Village to book 20 minute one-to-one time slot – Stand No. B4

Sessions include:

‘Profitable Kitchen Management’

A refresher course in why costing your menu is so important to your bottom line
30 minute session, delivered by Martin Potts, Failte Ireland.

‘Utilising your menu to increase sales’

Helping you to increase sales by highlighting seasonal, local food on your menu
30 minute session, delivered by JJ Healy, Failte Ireland.

‘Excelling at customer service, going the extra mile’

Going the Extra Mile- why customer service is so important to your business
30 minute session, delivered by Edward Meade, Failte Ireland.

‘Creating value for your customers’

How to create value for your customers and drive sales in your business
30 minute session, delivered by Edward Meade, Failte Ireland.

Also you can pre-book 15 minute sessions with:

  • JJ Healy and Martin Potts for Kitchen Management and Profitability advice
  • Edward Meade, Front of House Service Advice

Sessions include:

Irish Hospitality Institute  - Formal CPD accredited programme

“A tool to guide individuals for formal CPD accreditation”

Conor Kenny & Associates -

“Management Development Programme for the Hospitality Sector”

Green Hospitality Programme –

“Introduction to a Green Business including cost savings through better management of energy, water and waste and increased sales through the securing of environmental certification.”

Optimum Ltd. –

“Customer Care & Relationship Management, includes the completion of a customer care Roadmap for implementation”

Net Affinity –

“Social Media Campaigns to Super Charge Fan Acquisition”

In addition the IHI in association with the Pension Board Ireland –

“The Pensions Board – planning for your future”