• Hospitality Summit


    Hospitality Expo 2020 will be Ireland’s largest and most comprehensive trade show for the Irish Hospitality Industry in 2020, catering to restaurants, hotels, pubs and quick service outlets as well as the event and catering sectors.

    The theme of the 2020 Expo is ‘Organisational Collaboration – The Key to Future Proofing the Irish Hospitality Sector’.

    Whether this is by investing in new technology, renewing premises through fit-out and design, adopting new ways of connecting with customers through online marketing or by training and retaining top talent; we are showcasing and discussing new and innovative ideas for hospitality business owners who are looking to invest in their businesses to attract the next generation of customers.

    Food and Beverage trends
    Do you know how to meet this year’s F&B trends and take your hospitality business to the next level? The food and beverage (F&B) industry has experienced significant change in recent years. In an effort to meet consumers’ demands, dishes have been transformed into healthier or more decadent versions of their former selves, beverages have been upscaled and infused to excite the palate and presentation is ever as important as taste. After all, you eat first with your eyes, then with your mouth, don’t you? Leading Dietitians and food production companies will be on hand to demonstrate simple ways of transforming your menus to accommodate for the 2020 customer pallet.

    Staff Recruitment and Retention
    In 2017, 10.65 million visitors came to Ireland, contributing €5.78 billion to the economy and helping to sustain over 225,000 jobs. And while Brexit and the implementation of GDPR are concerns for the hotel industry in Ireland, it is the area of staffing which is proving to be its most significant challenge. With tourism visitors projected to grow to 13.7 million by 2025, an extra 80,000 extra workers will be needed and this comes at a time when staff retention in the sector is already a significant issue. During this session experts from the recruitment sector will impart their knowledge on how to recruit the right staff and also how to develop career paths to retain them.


    Hospitality Summit Stage Agenda

    Tuesday 25th February 


    Session 1:   11am – 12.30pm

    The Future of Hospitality

    This session will analyse the current marketplace and predict the trends for the future. Among the key topics that will be discussed are: The current threats of closure due to high rates and insurance costs, wage increases, VAT increase, calorie inclusion on menus. We will also preview the plan for Central Plaza in Dublin City.


    • 11am Overview of the hospitality industry; what happened in 2019 and what likely lies ahead in 2020?
      • Dee Laffan, Publishing Director, Food For Thought Magazine
    • 11.30am – International trends in the hospitality sector highlighting the recent disruptions to the industry
      • Rebecca Gernon, Founder and Lead designer, Serendipity by Design 
    • 12pm – Panel Discussion
      • Chaired by Dee Laffan, Publishing Director, Food For Thought Magazine
      • An interactive discussion on the current trends in the hospitality industry, addressing the key strategic opportunities and challenges that are shaping the sector during a crucial period of accelerated expansion and change.
      • Panelists include:
        • Rebecca Gernon, Serendipity by Design 
        • John Healy, Suesey St Restaurant and No. 25 
        • Peter Boland, Alliance for Insurance Reform 
        • Ronan Lynch, The Swan Bar and Chairman of LVA 
        • Pat Crotty, Paris Texas – Irish Pub of the Year


    Session 2:   2pm – 3.30pm

    Staff Recruitment and Retention

    The challenge to get new people into the industry, train them, motivate them and retain them is one of the greatest facing hospitality business owners. Motivating staff is key to retention and some of the topics that will be discussed in this session include internal staff communication apps, employee of the year awards, staff surveys, training and development, management development programmes, employee engagement and much more…


    • 2pm – What motivates staff and how to retain the good ones?
      • Marc Thornton, Owner, DTA Marketing
    • 2.30pm – Hire the best and fire the worst!
      • Gillian Knight, Managing Director, Kala Management Solutions
    • 3pm – Case Study: Motivating your staff
      • Kathleen Linehan, Strategic Director of HR, Trigon Hotels  
    • 3.30pm – Panel Discussion
      • Chaired by Marc Thornton and joined by Gillian Knight, Kathleen Linehan & Conor McCarthy, Founder of Flipdish
      • Panellists will participate in an active discussion focusing on staff recruitment and retention and the opportunities and challenges that they face in their daily roles. 



    Wednesday 26th February


    Session 1:   11am – 12.30pm

    Finance Session

    The different options and challenges in raising finance, the new developments that are on the horizon and the latest financial models. 


    • 11amHow GRID cash advance funding can drive the growth of your business
      • Derek Butler, CEO, Grid Finance
    • 11.20am – Investment and finance considerations in the hospitality sector
      • Gerardo Larios Rizo, Head of Hospitality, Bank of Ireland
    • 11.40am
      • Donal Galvin, Branch Manager, Grenke
    • 12pm – The financial landscape for growing your business
      • Michael Neary, Lead Partner, Grant Thornton
    • 12.20pm – Panel Discussion
      • Chaired by Derek Butler, CEO, Grid Finance
      • Do you need to raise money to bring your business to the next stage? Financial experts will share their advice and insights on how to raise the capital required to future-proof your business.


    Session 2:   2pm – 3.30pm

    Maximising revenue from guests 

    How to maximise revenue from guests, including new approaches and new methods will be the focus of this session. Speakers will show that bidding for upgrades and other ways of engaging with guests will increase revenues and create greater customer loyalty.


    • 2pm – Trends and challenges facing the industry in 2020
      • Des O’Mahony, Founder and CEO, Bookassist
    • 2.30pm – Top tips on your business revenue management, how it affects every part of the customer journey and your pricing strategy
      • Adrienne Hanna, Founder and CEO, Right Revenue
    • 3pm – How to drive revenue by offering your guests room upgrades through a bidding system
      • Nicola Hawitt, Manager UK & Ireland, UpSell Guru UK
    • 3.30pm – How to maximise revenue from improved interactive systems
      • Clio O’Gara, Country Manager, Guestline PMS
    • Panel Discussion
      • Des O’Mahony will chair this discussion on revenue where audience members can avail of an excellent opportunity to question the speakers who are leading the way in the marketplace.


    To secure one of the remaining stands contact Kevin Grace on Kevin@sbpevents.ie or tel 00353 87 9877 391.



Partners 2020