Advances in technology and online connectivity are having a profound effect on the Hospitality sector worldwide.
Portals like Trivago, Trip Advisor, Open Table and Bookings.com are critical to success in generating business while direct booking is emerging as the preferred option for many operators.
Other technologies such as next generation Wi-Fi, entertainment systems, mobile controlled in-room facilities and tools like wireless ordering systems, cost control and management systems have become fundamental business requirements.
The Technology Summit at Hospitality Expo 2020 will provide suppliers of these enabling technologies with an opportunity to meet and do business with thousands of proprietors for the rapidly expanding number of Irish Hotels, Restaurants, Pubs and the broader hospitality sector.
Technology Summit Stage Agenda
Tuesday 25th February
Session 1: 11pm – 1pm
Some of the technological trends in the hospitality sector are leading to huge productivity gains and cost savings, whilst others are even changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements. Hear for instance how by investing in better, faster Wi-Fi infrastructure your customers can do more for themselves through greater connectivity within your premises.
- 11am – The importance of connectivity to the growth of the Hospitality sector.
Noel O’Reilly, IT Infrastructure Project Lead, Virgin Media
- 11.25am – Protecting your business in a connected world.
Warren Dixon, Systems Engineer, Juniper Networks
- 12pm – New self-service kiosk product with customer and staffing benefits Conor McCarthy, Founder, Flipdish
12.30pm – Panel Discussion
This discussion provides a rare opportunity to discuss the challenges with connectivity in Ireland with the companies developing and installing the latest infrastructure. The discussion will be led by Noel O’Reilly who will open the debate to the floor for a Q & A session.
Session 2: 2pm – 3.30pm
The impact of technology on the guest experience
What does the future look like using the latest technology and will it improve guest enjoyment and user experience? Guest satisfaction has a major impact on the success of your business. Tips from our leading experts will help your venue improve the guest experience and use guest feedback and data to guide future decisions at your property. As any operator knows, you are only as good as your guests think you are. …
- 2pm – The connected guest experience
David Milligan, Hospitality Manager, Virgin Media
- 2.30pm – Unified commerce in hospitality – Utilising technology to provide guests outstanding experiences that will keep them as satisfied, returning customers
Damien O Driscoll – CEO, Positive Solutions LTD & Director, Accountancy Software
- 3pm – International Case Study: The Future is here!
Wim Van De Putte, Director, Facial Recognition Biometric Security
15.30 – Panel Discussion
Chaired by Karen Foster, Managing Director, GuestTalk
Our panelists will debate how technology is changing the user experience across Europe. They will ask the question of whether it is improving the guest experience or is the sacrifice of personal privacy and the storage of personal information too great?
Wednesday 26th February
Session 3: 11am – 12.30pm
Social Media & PR
What are the most important social media and PR trends in 2020?
- 11am – Maximising your PR opportunities
Ciara Jordan, Account Director, Fuzion Communications
- 11.30am – The impact of technology on social media
Jeff Sheridan, Director, Matrix Internet
- 11.40am – 20 tips to increase revenue and improve the marketing of your property
Andy Bassett, Director, Accubook – Guest Diary
- 12pm – Growing your Social Media Footprint
Samantha Kelly, Social Media Strategist
12.30pm – Panel Discussion
Chaired by Fergal O’Connor, CEO, Buy Media
Protecting your brand is key when growing your social media footprint and our leading industry experts; Ciara Jordan, Jeff Sheridan, Andy Bassett & Samantha Kelly will discuss the pitfalls to avoid and share their tips and tricks on best practice.
Session 4: 2pm – 4pm
Technology and Revenue
This session with detail how to use the latest advances in technology to improve bottom-line performance. Areas to be explored include enhancing guest experiences, operating cost savings, building direct bookings, increasing revenue, upselling services, maximising staff efficiency and driving guest engagement.
- 2pm – Overview of what is coming down the tracks
Ciaran Rowe, Head of Product Development and Digital Marketing, Bookassist
- 2.30pm – Impact of self-service kiosks on staffing levels and roles
Conor McCarthy, Founder, Flipdish
- 3pm – Increase revenue through innovative technology
William Barry, Manager, ResDiary
3.30pm – Panel Discussion
The panel members will share their knowledge and expertise on using technology to improve bottom-line performance and answer questions.
- Guest Room Technology
- Reservation Systems
- Mobile App Development
- Online Advertising
- Online Booking Services
- Online Payment and Data Security
- Online Review Sites
- POS Systems
- Reservation Systems
- Room Access Systems
- Social Media Specialists
- Stock Control Systems
- Website Design
- Wi-Fi & Entertainment Systems
- Wireless Ordering Systems
The Technology Summit will be located on the left side of the Hall and will provide supplier and hospitality industry decision makers with an opportunity to discuss the latest developments affecting the industry.
For more information contact:
Sales & Operations Manager
Hospitality & Fit Out Expo
Business Post Events & iQuest
Tel. +353 (0) 87 9877391